Call Center Services

The best way to maximize your engagement with new and existing clients is to offer round the clock call center services. These are essential in term of offering support services, engagement services and informative services to potential and current customers. Companies without a well-established call center will always lose out to their competitors with excellent call center services.

We offer amazing call center services for both inbound and outbound marketing. Our agents are more than qualified to speak in over 3 languages, understand the importance of customer-agent interaction, and offer quick but informative call center services. If you choose to go with IT Extension, we will offer the following benefits:

  • 95% Service Level
  • 90% Tenancy Rate
  • 96% Call Answering Rate
  • Minimum Time Taken to answer calls
  • Sequential Agents Training
  • Round the clock services
  • Excellent Call Handling
  • 63% Increase in Customer Retention
  • 57% Growth in Sales Conversion
  • Detailed recording of calls
  • Excellent Customer Support
  • Proper management of agents

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CUSTOMER SUPPORT

Customer support is the backbone of every industry, and we offer top-of-the-line customer support to all your clients. We adhere to understanding the business workflow and then offer informative customer support.

TECHNICAL SUPPORT

This is yet another amazing feature that the majority of the successful businesses offer. Technical support requires intensive training of agents, and we make sure that all of our agents are well-trained to offer the technical expertise.

OUTBOUND SALES

Outbound sales are one of the most important elements of any business, and our agents are capable of talking to customers, convincing them, and turning them into long-term clients for your business.

PHONE HELP DESK

Ever wondered if you could set up a phone help desk for your business and appear more professional to the customers. With our off-shore services, you can set up a phone desk in a few easy steps.

INBOUND SALES

Our agents are well-versed in the art of handling incoming calls, answer queries and offer any support to your existing or new customers. IT Extension has special expertise in inbound sales.

WELCOME & FEEDBACK CALLING

If there ever was a prize for a welcome wagon, we would win it with the help of our agent who are expert in the art of offering welcome and feedback calling experience to your customers.